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policy_protocol.exe PID: 4092 · 00:00:00
[ OPERATIONAL PROTOCOL // MARKED & CO. ]

RETURNS &
SHIPPING

All policies are final and non-negotiable. Read each protocol carefully before initiating any request.

RETURNS & EXCHANGE PROTOCOL

We do not offer cash refunds. All sales are final. However, we understand that sizing can be personal. We are happy to offer a Size Exchange or Store Credit.

[ THE 7-DAY WINDOW ]

Exchange requests must be initiated within 7 Days of receiving your package.

THE ITEM MUST BE
  • Unused
  • Unworn
  • Unwashed
THE TAGS

Must be attached and intact. If the tag is removed, the request is DENIED.

REQUEST DENIED IF
  • Item smells of perfume, smoke, or body odor
  • Stains, makeup marks, or pet hair
SIZE SWAP You cover return shipping. We cover the new dispatch.
OUR ERROR We bear 100% of pickup & replacement cost.
[ HOW TO INITIATE ]

Email us at ordersupport@markedandco.com

Exchange Request: Order #[Number]

SHIPPING & DELIVERY LOG

PROCESSING_TIME24–48 hours after payment confirmation
DELIVERY_ETA4–7 Business Days
WEEKEND_OPSOrders after Friday 12 PM processed Monday
TRACKINGSMS / Email within 24h of dispatch
[ FAILED DELIVERY & RE-SHIPPING ]

Courier attempts delivery 3 times.

Re-shipping Fee: ₹100

QUALITY ASSURANCE

CRITICAL: 24-HOUR WINDOW

Defects must be reported within 24 Hours of delivery.

  1. Do NOT remove the tags
  2. Capture clear photo/video evidence
  3. Email ordersupport@markedandco.com immediately

ORDER CANCELLATION

PRE-DISPATCH

Cancel before shipment for a full refund.

POST-DISPATCH

Once shipped, cancellation is not allowed.